We would hope that you do not have any cause for complaints involving our work on this file. However we recognise that occasionally, things can go wrong, communications can break down and although we pride ourselves in giving our clients the very highest level of service, if there is anything you are not happy about we would rather you let us know straight away.

If you have any problem or complaint with regard to any part of our services, you must approach the caseworker to rectify any mistake/complaint thereof. If you cannot resolve the problem with the caseworker, you must make your complaint in writing to the Principal Solicitor, Mr. Farooq marking your letter private and confidential. Your complaint would be replied within 14 days of receipt of your letter. If you still feel that your complaint has not been properly resolved then you are advised to write to the Solicitors Regulation Authority accordingly.